Frequently asked questions
Order
If your order has not been shipped and we are notified in time then yes we can change the address. Please email info@cvltindustries.com with your order number, and what you would like to change the address to.
Yes, we ship all over the world, however our store is based in Australia. Shipping costs will apply, and will be added at checkout.
It depends on your location and the shipping method selected. Orders processed in Australia will take on average 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. All orders come with tracking
Items online are usually limited designs, if your size is sold out in most cases it will not get re stocked
You can cancel your order as long as it has not been marked as shipped.
Returns
Unfortunately this can happen from time to time. If there's a mix up with your order please email us at info@cvltindustries.com and we will get this fixed asap.
You can read our return policy here
Other
Our online store is ran completely separate to the merchandise you find on tour, to avoid confusion we are unable to offer any refunds/exchanges.
Due to the band's busy touring schedule it is not possible to get your order, or other item's signed by the band. Occasionally we have signed items for sale, or in competitions so make sure you have signed up to our newsletter to be the first to know.










